Contact Us

Booking with us couldn’t be easier! You can sign up on the website using the booking form once you’ve decided on the date and time you would like. Please email us at info@love2learn2.com for any queries.

What payment options do you take?

We only accept payments online via our booking system. You can either pay via credit/debit card (Visa/Mastercard/American Express)

What if I wish to cancel my booking?

Check out our Booking Terms & Conditions, which explain our cancellation policy and any charges.

Can I pay in instalments?

We currently do not have an option to pay in installments. Payment must be made in full at the time of booking.

What do I receive once I have placed a booking?

You will receive a confirmation email within an hour. Please review your confirmation carefully and promptly notify us if there are any inaccuracies. The person who made the booking is responsible for all booking details. If you do not receive your confirmation via email, please check your junk/spam folders before contacting us.

How can I contact you to discuss my booking?

Please email us at info@love2learn2.com if you have any questions regarding your booking.

Do you accept Tax-Free Childcare?

Currently, we are unable to accept tax-free childcare at our camp. We apologise for any inconvenience this may cause. We are continuously reviewing our payment options and may consider accepting these forms of childcare support in the future. Please check this page for updates on our accepted payment methods.

Do you accept Childcare Vouchers?

Currently, we are unable to accept childcare vouchers as forms of payment at our camp. We apologise for any inconvenience this may cause. We are continuously reviewing our payment options and may consider accepting these forms of childcare support in the future. Please check with us periodically for updates on our accepted payment methods.

What are the arrival and collection times?

Our full day runs from 9:00am – 3:00pm.

Our half day runs from 9:00am – 12:30pm. This option also offers a flexible drop off time as above.

What happens when I drop my child off?

When you arrive at the school, please follow signs to drop off your child. You will be met by a friendly staff member to sign in and welcome your child.

What if I am delayed in collecting my child?

We understand that sometimes circumstances may happen outside of your control and this may cause you to be late collecting your child.

Please give us a call as soon as you know that you may be late so that we know.

If you are later than 15 minutes after your collection time, then we reserve the right to charge £5 for up to 30 minutes after this point. If you are later than 30 minutes then we reserve the right to charge £1 for every minute late. This is to cover the cost of our staff that are required to stay. Don’t worry though, your child will be kept safe and entertained until you arrive.

It’s my child’s first time, what can we expect?

We understand that it can be exciting and nerve-wracking for children attending for the first time. Rest assured, our experienced staff are trained to make your child’s camp experience as smooth and enjoyable as possible. Here’s what you can expect:

• Warm Welcome
• Fun Activities
• New Friendships
• Skilled Staff
• Supportive Environment
• Open Communication

We understand that it may be your child’s first time attending camp, and we are committed to making it a positive and memorable experience. Rest assured, your child will be in good hands, and we are here to ensure they have a safe, fun, and fulfilling time at camp!

Do you provide lunch and snacks?

Unfortunately at this time we are unable to provide snacks or lunch for our campers.

If your child is attending a full day, please send them in with two snacks and a packed lunch. Please ensure this is nut free & healthy,

If your child is attending a half day, please send them in with one nut free, healthy snack.

Watch this space for any future updates!

What does my child need to bring to camp?

Your child will need to bring the following items to camp with them in a named rucksack:-

• Water bottle
• Snacks and lunch (as per their programme requirements)
• Sun Cream
• Sun Hat
• Change of Clothes
• Any mandatory medication

Is there anything to do or complete before arriving at camp?

Please make sure you have secured your child’s place by making your payment before arriving at the camp. Our team will then send you further instructions around booking details closer to the time of camp.

Do you accept children who are not toilet trained

Unfortunately, we are unable to accept children who are not toilet trained. To attend camp, each child must be fully toilet trained and out of nappies/pull-ups

What should I do if my child has left their belongings at camp?

Our staff will do their best to return any named items to children during the day. Any remaining lost property will be kept at the drop off/pick up point everyday for you to check. Please ensure anything sent with your child to camp is named as this makes it is easier for us to identify and return belongings.

However, please be aware that we are unable to return items once the camp has concluded. Any unclaimed lost property at the end of each camp will be donated to charity.

Can I find out how my child’s day is going?

You will have an opportunity to ask any questions about your child’s day at collection time. During the day our staff are focused on giving all their attention to your child and won’t be available to give any information.

Can we visit Camp before my child starts?

Unfortunately this will not be possible at this time.

Will the Camp be open to children over 8?

We are gradually looking into accommodating and planning for children aged 8-11.

My child needs extra support, can they still attend camp?

Please contact us to discuss your child’s individual needs. We are committed to working with you to come up with a plan that ensures your child has a positive and enjoyable experience and we will do our best to accommodate this where it is possible.

If I have feedback/ complaint/concern, who do I contact?

We greatly appreciate feedback and our students are our priority. Please use the contact number or email provided, and we will respond to you as soon as possible.

What if my child is ill and cannot come to camp?

Unfortunately we will be unable to provide a refund if your child is unwell and unable to attend the camp.

What if my child has a specific medical condition or medication that is required whilst at camp?

We will administer this accordingly, and notify you.

What happens if my child has an accident or becomes ill whilst at camp?

While we maintain high safety standards, accidents can unfortunately happen at times. Our staff are trained in protocols for managing and reporting accidents. In case of a minor accident, the staff will assess the child’s injuries and provide appropriate treatment. An Accident Report Form will be completed, detailing the accident, injuries, and treatment, and it will be shown to the person who collects the child at pick up/ or will call you if required. We will communicate the details of the incident and ask the parent or carer to acknowledge our communication by signing the Accident Report Form.